Online food depends on ＂P＂？ Is the lunch box suspected to be opened？ —— ＂Measures for the Supervision and Administration of Food Safety in Online Catering Services＂ helps you solve the ＂troubles on th

　　Xinhua News Agency, Beijing, January 1st Question: Online food depends on "P"? Is the lunch box suspected to be opened? — — The Measures for the Supervision and Administration of Food Safety in Online Catering Services can help you solve the "troubles on the tip of your tongue"

　　Xinhua News Agency reporter Chen Cong

　　Click on the mobile APP, and countless delicious foods "blink", and when you move your finger, the takeaway will be delivered to your door … … With the "blowout" growth of the take-away market, more and more "foodies" began to enjoy the welfare of fingertip food, but the problem of take-away food was vomited by netizens from time to time: Why do you always feel that the amount of food sold outside is not much eaten in restaurants? Why is the difference between the dishes you get and the online food pictures too far? Why does the food in my lunch box feel half eaten? With the "Measures for Food Safety Supervision and Management of Online Catering Services" officially implemented on January 1, these problems will be solved one by one.

　　The license published by the takeaway business actually comes from the fake photo of the "P-picture master"? The online food delivered to the door actually comes from the "ghost restaurant" … … With the increasing number of take-away choices, the "behind-the-scenes" safety of online food has attracted more and more attention from consumers.

　　Sun Meijun, deputy director of the State Council Food Safety Office and deputy director of china food and drug administration, pointed out that there are some problems in online ordering, such as the platform is not strict with the review of online merchants. Some businesses resort to deceit, fictitious addresses and upload false photos; Some merchants carry out take-away services in violation of regulations without a license; Some merchants fraudulently use other merchants’ business licenses.

　　In order to solve this problem, the measures stipulate that the third-party platform providers of online catering services should review the food business license of the catering service providers, register the information such as the name, address, legal representative or person in charge and contact information of the catering service providers, and ensure that the licensing information such as the business premises specified in the food business license of the catering service providers is true.

　　Yi Zhu, an associate professor at China Agricultural University, pointed out that the new regulations require the platform to enter businesses to "bind physical stores", that is, every monk should have a temple. As the saying goes, the temple is a threshold, which can screen out many "fake monks" who live on the platform.

　　How do major platforms implement this regulation? Wei Hai, CEO of Baidu Takeaway, said that Baidu Takeaway has explored the system of "daily inspection+regular sampling+special line ranking". If there are quality problems or problems in the manufacturing process, Baidu Takeaway will make suggestions and rectification, and those who fail to pass the rectification or fail to do so within the time limit will be ordered to go offline.

　　Kang Jia, chief operating officer and co-founder of "Hungry", also said that "Hungry" hired a third-party organization, SAI GLOBAL, to conduct offline review of merchants on the basis of its own personnel’s initial verification and supervision of the second verification.

　　Get through the "last mile" and "love seal" and "insure" the lunch box

　　Food delivery is an important part of take-away safety, but in the process of rapid expansion of online catering industry, incidents such as "the take-away lunch box is polluted" and "the lunch box is suspected to be opened" have been repeatedly exposed.

　　How to get through the "last mile" of takeaway tip safety? The measures stipulate that catering service providers should use non-toxic and clean food containers, tableware and packaging materials, and package catering food to avoid direct contact with food by food delivery personnel and ensure that food is not contaminated during food delivery.

　　According to the regulations, major take-out platforms have "insured" the food delivery link. Baidu take-out began to promote take-out sealing stickers throughout the country. If users find that there are broken or artificially opened marks when taking meals, they can have the right to refuse directly; "Hungry" takeaway lunch boxes have been piloted in some areas to use "food safety seal" to avoid secondary pollution of meals during distribution; Meituan take-out is accelerating the signing of take-out meal bags and lunch boxes, and has recently promoted the implementation in the first batch of 30 cities.

　　Yi Zhu, an associate professor at China Agricultural University, said that for the distribution link, the software and hardware should be strengthened, the lunch boxes, sealing strips and distribution boxes should pass the customs, and the qualifications of the distributors and education and training should be kept up.

　　However, insiders also pointed out that it may be difficult for some businesses to completely seal the food during the busy delivery time, and it is necessary to strengthen monitoring to block this loophole.

　　Big market has big data, digital food safety welcomes wisdom upgrade.

　　The industry believes that according to the calculation that foreign online ordering accounts for 30% of catering revenue, China’s online ordering market will be more than one trillion yuan in the future. In the face of the current situation that online ordering platforms are "large in quantity and difficult to manage", it is urgent for the take-away market to introduce new technical means into supervision.

　　Wang Yuzhong, vice president of Meituan Review Group, said that Meituan Takeaway completed the construction of the "Skynet System" in 2017, and conducted online audit, online supervision and offline tracking for merchants, which has been linked with the food and drug supervision departments in Beijing, Shanghai and Xiamen. The docking of merchant license data was carried out, and the "registration" and "verification" of merchant information were completed in one step.

　　Kang Jia also said that "Hungry" has launched a pilot online live broadcast of "Bright Kitchen and Bright Stove" in 11 cities. "Hungry?" has shared quantitative grading information data with food and drug supervision departments in Beijing, Shanghai and Guangzhou. The next step will be to communicate and cooperate with regulatory authorities in other regions to solve the problem of quantitative grading information publicity from a technical level.

　　In this regard, Sun Meijun pointed out that we hope that the platform promoters will give full play to the advantages of "network management", strengthen big data analysis, share information on inspection and monitoring, complaints and reports in a timely manner, promote public participation, social co-governance and innovation in supervision methods, and make greater contributions to improving the quality and safety of catering, promoting the high-quality development of the food industry and ensuring the "safety on the tip of the tongue" of the people.

　　The responsible persons of the major take-away platforms also expressed the hope that the competent government departments can strengthen the guidance and support for third-party online take-away platforms and work together to ensure the safety of online take-away food.